Position Announcement

Position Title: Technical Support Consultant

About CARIS www.caris.com

From our global headquarters in Fredericton, New Brunswick, Canada, CARIS develops and supports rigorous, technologically advanced geo-spatial software solutions for clients from over 75 countries around the world. Our sophisticated and diversified products find ready applications in the fields of land management, municipal planning, seafloor and ocean mapping and chart production.

Our superior client service delivery differentiates CARIS in our marketplace. We pride ourselves in providing exceptional customer service, high quality consultative support and technical product training to our clients around the globe.

The Opportunity

To support our ever-growing user community, CARIS is seeking dynamic Technical Support Consultants who have practical experience in geo-spatial applications and a desire to utilize their combination of technical, customer service and presentation skills in a client responsive environment.

Responsibilities:

• Build and develop excellent professional relationships with existing clients
• Analyze current client systems, identify technical issues, formulate responses and solutions to questions
• Deliver high quality support to our valued clients via telephone, email and on-line Help Desk
• Apply and further develop industry knowledge to identify new opportunities for CARIS products
• Utilize professional presentation/training skills to deliver training sessions and technical workshops
• Continuously enhance knowledge and skills in the area of problem solving, effective communication and the evolving CARIS product line.

Qualifications:

• Experience with geo-spatial applications (land management and/or municipal, internet based applications, hydrographic surveys or nautical chart production)
• Desire to provide client solutions and superior customer service
• Excellent communication and presentation skills
• Strong problem solving and analytical skills
• Ability to work well independently and in a high performance team environment
• Good team building skills
• Fluent English language skills, both oral and written
• Spanish or French language skills an asset
• Bachelor's degree or diploma and/or work experience in geo-spatial applications, geography, computer science, information systems, engineering, environmental science or a related field
• Familiarity with GIS and technical terms and the ability to communicate technical information clearly and concisely
• Ability and willingness to travel globally

CARIS provides a comprehensive total compensation package including salary, group benefits, Matched RRSP Contribution Plan and other programs and services designed to attract, retain, reward, and motivate each team member's commitment and performance.

Interested applicants should send a resume to Jeff Sharpe at careers@caris.com and include reference: Technical Support Consultant in the subject line.

To learn more about this and other opportunities at CARIS please visit us at www.caris.com.